后面有个回帖说 “...I was told yesterday afternoon by a second level tech, (called back within 2 hours instead of 48 hours)...” 不确定这话是赞许还是抱怨客服。但我觉得 Comcast 两小时后打回来已经足够好。我打给 Frontier,接通他们的 first level tech 就 holding 几乎两小时。
作为门外汉 set up modem/router for Frontier FiOS,我的 experience 是,IT IS TERRIBLE. 我的 lesson 是,没有金刚钻别揽瓷器活。